Refund & Cancellation Policy
Last updated: 6 June 2026
Consultations
In-studio and AI Try-On consultations are free of charge — there is nothing to refund.
Hair systems & in-studio services
Each premium hair system is custom-fitted to your scalp, hairline and density preferences. Once the system has been cut, coloured or bonded to you, it cannot be refunded. Before fitting, you may cancel and receive a full refund of any advance paid, minus any non-refundable customisation costs already incurred from our supplier.
Products purchased online
- Unopened, unused products in original packaging may be returned within 7 days of delivery for a full refund (minus return shipping).
- Opened, used or custom-cut hair systems, patches and toppers are non-returnable for hygiene reasons.
- Damaged or wrong items shipped by us — we will replace or refund in full. Email sales@hairfixr.com with photos within 48 hours of delivery.
Refund processing
Approved refunds are credited to the original payment method within 7–10 business days. UPI refunds typically settle within 48 hours.
Contact
For any refund or cancellation request, email sales@hairfixr.com or call +91 91646 44026.